Adept Edge VoIP Phone Service
Voice, Video, & Applications
Is your aging phone system slowing down the productivity of your remote workers? Adept Edge VoIP products are designed to maximize how your business can communicate, while allowing you to manage your business.
At Adept, we're passionate about exceeding customer expectations. Let us show you how to clear obstacles with your aging system and get on a fast track to efficiency and collaboration. All systems are supported by our local engineers. We're here to support our community and help your business thrive.
Transform your computer into a feature-rich phone for making calls.
Work anywhere, anytime, and stay connected.
Benefits of Adept Edge Communications
Improve your efficiency and stay connected with powerful features.
- All Office extensions
- One number reach on any device
- See status of collegues
- One-on-one or group chat file sharing
- Play and transcribe voicemails
- Click to call from any web pages
- Company-wide & personal contacts
- Secure remote access
ACD - Route incoming calls to the proper queue and available agent based on certain criteria you set up.
Call Recording - Record calls and keep track of every phone conversation to improve performance or for compliance with regulatory requirements.
Wallboard - Monitor agent & queue activities in real time to quickly identify possible issues.
IVR - Prompts callers with customized rules to their desired destinations allowing for the handling of high volumes of incoming calls.
Queue Panel - Allows for efficiently handling and displaying calls in real-time along with agent status.
Reports - Find detailed statistical reports to gain in-depth insights on performance.
Make remote face-to-face communications instant, secure, and simple with an integrated 1:1 web video call and conferencing features. Benefit from interactive virtual conferences, more engaging meetings, integrated screen sharing, team chats, and more.
The PBX system helps businesses adapt to working from home by enabling BYOD mobility, reducing security and network administration challenges, supporting remote control and management, and combining team collaborations. Teleworking-friendly features are available out of the box.
The PBX System can work with 3rd party systems, including SIP endpoints, CRM, collaboration tools, etc. Find endless new possibilities with a unified experience. Break the barriers among a wide variety of systems to unleash powerful business communications.