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Do you care about your customers and want them to have the best service? Do client relationships matter to you? Do you feel underappreciated at your current job? Do you feel like your efforts to provide good client service are undermined by your employer? Do you want to work somewhere where your skills and talents are valued and amplified?

If you can answer yes to all these questions, then read on!

Adept Networks is a mission centric IT Services provider in our 20th year of business with offices in Washington and Oregon. We are a trusted authority and have a passion for responsive IT support for our clients.

At Adept Networks you will find a unique team of individuals that work cohesively to provide our clients with best-in-class service and solutions. For the right candidate, Adept Networks will become a second family, full of personal growth opportunities, and that small business magic that corporate environments can only fake.

We provide our team with the training and tools to excel in their respective roles.

Job Description
Adept Networks is looking for a motivated self-starter with strong analytical skills and experience installing, configuring, and operationalizing hardware and software for diverse client environments.

Qualifications:

  • ≥ 3yrs experience in an IT support, engineering, or administration
  • Proficiency (architecting, developing, configuring, testing, deploying, administering):
  • Windows Server 2008 / 2012 / 2016 /2019 etc.
  • Active Directory
  • WSUS
  • File Sharing
  • Network backup & disaster recovery
  • Enterprise Anti-Virus
  • Virtualization (Hypervisor, VMware, Etc.)
  • Windows (7, 10, 11) Clients
  • NAS
  • RAID
  • DHCP
  • DNS
  • Routing
  • Zone Based Firewalls
  • VPN
  • VOIP
  • Incident response

Requirements:

  • Put the client’s needs first and have a willingness to go above and beyond
  • Must have excellent judgement skills
  • Excellent communications skills
  • Excellent typing skills
  • ≥ 3yrs experience in an IT support, engineering, or administration
  • Strong working knowledge of current Microsoft based operating systems
  • Advanced understanding of networking protocols and infrastructure design
  • Strong work ethic and problem-solving skills
  • Self-motivated with the ability to work in a fast-moving environment
  • Valid Driver’s License with good driving record
  • Reliable Transportation
  • Ability to pass drug screening and background check
  • Ability to commute to client sites as needed (20-50% of the time)
  • Professional appearance and a cheerful attitude

Preference given to prospects with:

  • VMWare: 1 year (Preferred)
  • Hyper-V: 1 year (Preferred)
  • Fortinet FortiGate UTM Firewalls
  • VoIP Experience
  • A+, Net+, MCP, CCNA or other IT Certifications
  • Previous MSP (Managed IT Services) experience

Essential Job Duties:

  • Diagnose computer and network errors and determine urgency of issues
  • Setup and install workstations and software
  • Repair computer hardware
  • Work is performed onsite and at Adept’s offices
  • Provide technical support over the phone and web to end users and client IT staff as needed.
  • Set up new user accounts in Active Directory and Office 365
  • Document all problems and solutions in our knowledge base
  • Keep ticket notes and time entries up to date in real time
  • Escalate to higher tier support when needed to resolve service issues quickly.

Work Location:
Medford, Oregon 97504, client sites throughout Southern Oregon.

Job Type:
Full-time

Pay:
$55,000.00 - $65,000.00 per year
Bonus and incentive pay

Benefits:

  • 401(k) w/ matching
  • Health insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Mercy Flight Membership
  • Paid time off (Vacation, Sick, Holiday)

Schedule:
Monday to Friday, 8am to 5pm with overtime and on-call rotations

Adept Networks is looking for an IT Admin Assistant to join our team. Adept Networks is growing rapidly by fulfilling its promise of quality service to businesses in the Northwest. With offices in Medford, Oregon and Liberty Lake, Washington, Adept Networks is growing rapidly.

Adept Network’s mission is to provide the best service experience to all our clients, while being the best employer in the Northwest. We focus on providing a positive, enriching and exciting work environment emphasizing personal development.

Adept Networks is looking for a motivated self-starter with strong analytical skills and experience in Service Coordinating.

Your Role:

  • Logging all tickets with complete and pertinent detail.
  • Perform basic trouble shooting steps of end user systems
  • Acting as the single point of communication for client end users and client IT departments for all IT related service needs.
  • Working closely with your team in the operations department to create a better client experience.
  • Answering phones and dispatch ticket queue.
  • Able to identify potential problems or outages in a timely manner.
  • Alerting management, when necessary, for high visibility and critical issues.
  • Ability to work in a fast-paced environment.
  • Fielding customer inquiries/problems and providing updates to all users on progress and completion of requests.
  • Follow up with clients on closed tickets to ensure client satisfaction.
  • Consistent ability to go above and beyond client expectations.
  • Working with all levels of users.
  • Shift Hours: 8 am to 5 pm, M-F

Requirements:

  • Excellent Communication Skills
  • Excellent Customer Service skills
  • Word/Excel/Outlook proficiency
  • Prior Dispatching experience
  • Knowledge of Managed Services or other I.T. Related fields
  • Detailed Oriented
  • Drug Free
  • Background Check
  • Reliable Transportation

Job Type: Full-time
Pay: $18.00 - $23.00 per hour

Benefits:

  • 401(k) w/ matching
  • Health insurance
  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Mercy Flight Membership
  • Paid time off (Vacation, Sick, Holiday)

Schedule:
Monday to Friday, 8am to 5pm

Ability to commute/relocate:
Medford, OR 97504: Reliably commute or planning to relocate before starting work (Required)

Experience:
Dispatching: 1 year (Preferred)
Work Location: One location

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