Careers

Do you care about your customers and want them to have the best service? Do client relationships matter to you? Do you feel underappreciated at your current job? Do you feel like your efforts to provide good client service are undermined by your employer? Do you want to work somewhere where your skills and talents are valued and amplified?

If you can answer yes to all these questions, then read on!

Adept Networks is a mission centric IT Services provider in our 20^th year of business with offices in Washington and Oregon. We are a trusted authority and have a passion for responsive IT support for our clients.

At Adept Networks you will find a unique team of individuals that work cohesively to provide our clients with best-in-class service and solutions. For the right candidate, Adept Networks will become a second family, full of personal growth opportunities, and that small business magic that corporate environments can only fake.

We provide our team with the training and tools to excel in their respective roles.

Job Description
Adept Networks is looking for a motivated self-starter with strong analytical skills and experience installing, configuring, and operationalizing hardware and software for diverse client environments.

Qualifications:

• ≥ 3yrs experience in an IT support, engineering, or administration
• Proficiency (architecting, developing, configuring, testing, deploying, administering):
• Windows Server 2008 / 2012 / 2016 /2019 etc.
• Active Directory
• WSUS
• File Sharing
• Network backup & disaster recovery
• Enterprise Anti-Virus
• Virtualization (Hypervisor, VMware, Etc.)
• Windows (7, 10, 11) Clients
• NAS
• RAID
• DHCP
• DNS
• Routing
• Zone Based Firewalls
• VPN
• VOIP
• Incident response

Requirements:

• Put the client’s needs first and have a willingness to go above and beyond
• Must have excellent judgement skills
• Excellent communications skills
• Excellent typing skills
• ≥ 3yrs experience in an IT support, engineering, or administration
• Strong working knowledge of current Microsoft based operating systems
• Advanced understanding of networking protocols and infrastructure design
• Strong work ethic and problem-solving skills
• Self-motivated with the ability to work in a fast-moving environment
• Valid Driver’s License with good driving record
• Reliable Transportation
• Ability to pass drug screening and background check
• Ability to commute to client sites as needed (20-50% of the time)
• Professional appearance and a cheerful attitude

Preference given to prospects with:

• VMWare: 1 year (Preferred)
• Hyper-V: 1 year (Preferred)
• Fortinet FortiGate UTM Firewalls
• VoIP Experience
• A+, Net+, MCP, CCNA or other IT Certifications
• Previous MSP (Managed IT Services) experience

Essential Job Duties:

• Diagnose computer and network errors and determine urgency of issues
• Setup and install workstations and software
• Repair computer hardware
• Work is performed onsite and at Adept’s offices
• Provide technical support over the phone and web to end users and client IT staff as needed.
• Set up new user accounts in Active Directory and Office 365
• Document all problems and solutions in our knowledge base
• Keep ticket notes and time entries up to date in real time
• Escalate to higher tier support when needed to resolve service issues quickly.

Work Location:
Medford, Oregon 97504, client sites throughout Southern Oregon.

Job Type:
Full-time

Pay:
$55,000.00 - $65,000.00 per year
Bonus and incentive pay

Benefits:

• 401(k) w/ matching
• Health insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Mercy Flight Membership
• Paid time off (Vacation, Sick, Holiday)

Schedule:
Monday to Friday, 8am to 5pm with overtime and on-call rotations

Do you care about your customers and want them to have the best service? Do client relationships matter to you? Do you feel underappreciated at your current job? Do you feel like your efforts to provide good client service are undermined by your employer? Do you want to work somewhere where your skills and talents are valued and amplified?

If you can answer yes to all these questions, then read on!

Adept Networks is a mission centric IT Services provider in our 21^st year of business with offices in Washington and Oregon. We are a trusted authority and have a passion for responsive IT support for our clients.

At Adept Networks you will find a unique team of individuals that work cohesively to provide our clients with best-in-class service and solutions. For the right candidate, Adept Networks will become a second family, full of personal growth opportunities, and that small business magic that corporate environments can only fake.

We provide our team with the training and tools to excel in their respective roles.

Job Description:

Adept Networks is looking for a motivated self-starter with strong analytical skills and experience installing, configuring, and operationalizing hardware and software for diverse client environments as it relates to Voice-over-IP, Phone Systems.

Qualifications:

• ≥ 3yrs relevant experience with phone system support, engineering, or administration
• Proficiency (architecting, developing, configuring, testing, deploying, administering):
• DHCP
• DNS
• Routing
• Zone Based Firewalls
• VPN
• VOIP
• Incident response

Requirements:

• Put the client’s needs first and have a willingness to go above and beyond.
• Must have excellent judgement skills.
• Excellent communications skills.
• Excellent typing skills.
• ≥ 3yrs experience in an IP Phone systems, Customer Support, IT support, engineering, or administration
• Strong working knowledge of current Microsoft based operating systems.
• Strong understanding of networking protocols and infrastructure design
• Strong work ethic and problem-solving skills
• Self-motivated with the ability to work in a fast-moving environment.
• Valid Driver’s License with good driving record.
• Reliable Transportation
• Ability to pass drug screening and background check.
• Ability to commute to client sites as needed.
• Professional appearance and a cheerful attitude

Responsibilities

• Responsible for the maintenance, configuration, and reliable operation of VoIP Servers, peripheral Equipment, Handsets, etc.
• Be personable and able to communicate well with clients and team members.
• Able to train end users on VoIP operations.
• Interface with back-end carrier portals for provisioning.
• Work proficiently in ticketing system for time tracking and billing purposes.
• Install and upgrade equipment software, manage VoIP servers on-premise and cloud based, and integrate automation processes.
• Troubleshoot hardware and software errors by running diagnostics such as Wireshark. Document problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing future installations.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Responsible for capacity, storage planning, and database performance.

Preference given to prospects with:

• CompTIA Network+ or equivalent.
• Level I or Level II IT Technical Abilities
• Passion for VoIP and Networking

Essential Job Duties:

• Diagnose phone, computer and network errors and determine urgency of issues.
• Provide technical support over the phone and web to end users and client IT staff as needed.
• Document all problems and solutions in our knowledge base.
• Keep ticket notes and time entries up to date in real time.
• Escalate to higher tier support when needed to resolve service issues quickly.

Work Location:

Medford Oregon 97504, and client sites throughout Southern Oregon.

Job Type: Full-time

Pay:

$55,000.00 - $65,000.00 per year
Bonus and incentive pay

Benefits:

• 401(k) w/ matching
• Health insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Mercy Flight Membership
• Paid time off (Vacation, Sick, Holiday)

Schedule:

Monday to Friday, 8am to 5pm with overtime and on-call rotations